Sexual division of labor in call centers in Chile: Appropriation of "feminine" skills

Abstract

This article seeks to contribute to the debate on sexual division of labor, based on an empirical study about workers of call centers in Santiago, Chile. The research findings are discussed in light of feminist theory and Italian operaismo, suggesting the appropriation of skills and subjective human capacities, formed through the socialization process and considered as "feminine", the weakening of the distinctions between the worlds inside/outside the workplace, and the extended exploitation of reproductive labor of women workers and that of their family network.