Published: 2009-06-30

Editorial

Editorial

Pablo Szmulewicz E.

7

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Resultados de Investigación

THE VALUE OF THE INTANGIBLE IN SERVICES COMPANIES TOURIST HOTELS IN CASE-TOLUCA, MEXICO

María Alejandra Gazzera, Elva Esther Vargas Martínez, Mg.

9-26

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DOMESTIC TOURISM: PROSPECTIVE PERCEPTION IN THE METROPOLITAN REGION OF MAULE REGION TOURISM ATTRACTIONS

Jorge Zamora, M. Eugenia Barril, Erika Benavides

27-47

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HOSPITALITY AND ACCESSIBILITY OF INDIVIDUALS WITH SPECIAL NEEDS (NAP) IN A LUXURY HOTEL IN SAO PAULO, BRASIL

Celso Ramos de Oliveira, Dr., Júlio César Butuhy, Mg., Thiago Gonçalves

49-58

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SATISFACTION LEVEL OF SERVICE IN THE NATIONAL PARK GUIDED GALAPAGOS, ECUADOR. Evaluation of labor skills of naturalists guides and future staffing needs based on the projection of tourism demand

Andrea Muñoz B., M.Sc., Patricia Carrera B., Dra., Gabriel Inostroza V., Mg., Edison Cupueran A.

59-76

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TOURISM REAL ESTATE AND SOCIO-ENVIRONMENTAL ISSUES AS AN INFLUENCE ON HOSPITALITY. CASE STUDY OF BRAZILIAN NORTHEAST

Lecy Cirilo, Mg.

77-94

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Ensayos

PROPOSAL OF A MODEL BASED ON CRM’s TOOLS ORIENTATED TO PROMOTING THE LOYALTY OF THE TOURITS WHO VISIT URBAN TOURISM DESTINATIONS: CASE STUDY OF VALENCIA CITY

Guillermo Nova Castillo, Dr.

95-115

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